creating new business opportunities

Verizon has a long history of providing products and services that make businesses more efficient and productive. Today we provide solutions ranging from transport and DSL to advanced voice solutions and high-end data services.

Building on Verizon's strong local and regional networks and our customer relationships, we have begun to expand our network nationally to provide solutions that grow with our clients’ changing needs. With Verizon’s new nationwide network expansion, Enterprise Advance, we are creating the infrastructure necessary to develop, manage and maintain end-to-end integrated solutions for our large business and government customers.

For our small- and medium-size business customers, Verizon offers a flexible, customized package of services that consolidates data, Internet, local and long-distance calling on one high-speed line. It can be configured to carry voice, data and Internet access in a variety of ways to fit each company’s specific business requirements.

As a result of our focus on customer service, Verizon received the highest score in the J.D. Power and Associates 2004 Major Provider Business Telecommunications Services Study. The study measures the satisfaction of businesses with their phone and data communications services in several key areas.

Our success was further validated in 2004 when the Yankee Group published the results of a study in which they asked small- and medium-size businesses how happy they are with their broadband provider. The results ranked Verizon first in customer satisfaction out of seven leading communications providers.

Finally, Verizon’s Information Services segment has changed the way businesses connect with customers online. SuperPages.com, the leading Internet yellow pages site, now offers pay-per-click advertising, a powerful option that allows advertisers to decide how much they want to pay for leads generated by their online ads.

Verizon is committed to helping our nation’s economy grow and prosper by providing the communications infrastructure and tools that help create new business opportunities for our customers.
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high-speed broadband goes wireless

Verizon Wireless customers can now have the best of both worlds: broadband connectivity and mobility. BroadbandAccess, the new high-speed wireless data service from Verizon Wireless, takes our mobile customers to the next level of mobile communications by providing tremendous speed and much more.

Enterprise customers can use this service from any location within the BroadbandAccess coverage area, as if they were in the office. Using a wireless-enabled computer or other device, customers can access critical information at customer locations, at job sites, in taxis or on trains – faster than with any competing technology. The high-speed wireless service is ideal for downloading files and business-critical information, or for accessing e-mail, intranets and the Internet.

BroadbandAccess gives business customers improved productivity and the ability to respond more quickly to their customers’ needs, and is changing the way the corporate world views wireless data. This service is another example of how Verizon continues to deliver customized, technologically advanced solutions that meet our business customers’ need for speed, security, coverage and reliability.
connecting dunkin' donuts northeast distribution center with local stores

Guido Petrosinelli, the manager of a Dunkin’ Donuts location in Rhode Island, used to spend valuable time on the phone placing orders for all the ingredients needed to supply his store with fresh baked goods and coffee. But with the new online ordering system powered by Verizon’s Enterprise Solutions Group, he now has more time to focus on his customers’ experience in the store.

Verizon designed an advanced communications solution for the Dunkin’ Donuts Northeast Distribution Center to replace their standard phone ordering process. Verizon’s new high-speed data network recently interconnected 1,700 Dunkin’ Donuts stores throughout the northeast, providing franchise owners with online ordering capabilities and a wealth of information to help simplify store operations.

The customized high-bandwidth connections link Dunkin’ Donuts’ store computers to the company’s Northeast Distribution Center and the Internet for instantaneous communications. Verizon also supports Dunkin’ Donuts store employees with a 24 hour support desk. These state-of-the-art services will accommodate the growing needs of the Dunkin’ Donuts stores and will allow the Northeast Distribution Center, a purchasing co-op owned by all the franchises collectively, to add applications to continue to meet their business demands.
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* This is an interactive electronic version of Verizon’s 2004 Annual Report to Shareholders, and it is intended to be complete and accurate. The contents of this version are qualified in their entirety by reference to the printed version. A reproduction of the printed version is available in PDF format on this website